Contact Us

Contacting the team

Whether the enquiry concerns a payment, a game rule or an account issue, the team reads and replies in English, and correspondence should be kept in that language for the quickest resolution. The form is for general questions about the casino and its services; it is not a secure channel for sensitive material.

Protecting your details

Financial information, account passwords and scans of identity documents should never be sent through the form. The channel is not encrypted for such data, and any document or credential passed through it could be exposed. A legitimate operator will never ask a customer to transmit a password or a full card number in this way, and any request that does so should be treated with suspicion.

When the form is not the right route

For issues relating to a specific deposit, withdrawal or account restriction, the operator's own in-account support tools are the appropriate place to start, since they can verify the player's identity securely. Where a dispute cannot be resolved through those channels, the operator's published complaints procedure sets out the next steps, and independent alternative dispute resolution services may also be available.

Readers who are experiencing difficulty with their gambling should not use this form at all. Specialist support organisations operate independently of the casino and provide confidential advice, practical tools and, where needed, self-exclusion guidance. Those services are better placed to help than any customer-service team, and contacting them directly is the recommended course for anyone concerned about their own or someone else's play.

All correspondence is handled in due course, and the team aims to respond within a reasonable time, though no specific turnaround can be guaranteed. Anyone waiting on a matter that affects their account should check the operator's own help centre for the most current guidance.